Customer Service Articles

Through everyday business, you engage in all kinds of interaction with customer service. The articles in this section deal with that topic. In the business world, you spend a lot of time being on both the giving and receiving world. When on the receiving end, you have been in situations where you have you have experienced both good and bad customer service- what specific characteristics make these encounters positive and negative? The gamut of these articles includes intricacies on how to meet the needs of an ever-growing diverse population. All of these articles are written by qualified and skilled authors who are experts in their respective fields. These articles are available on a non-exclusive basis for publication or reposting.

Does Your Call Center Provide Quality Service?

The Importance of Empowering Frontline Staff

What Your Customers Really Want

Reinventing Customer Relationships: Are yours updated or out of date?

They Just Don't Get It

Reinvent Relationships with Your Customers Online

Surveys Encourage Customer Feedback

AN A.W.A.R.D. To Help With Difficult Customers

Keeping Customers Loyal: The Human Side of Doing Business

Customer Appreciation Means Big Bucks for Your Business

What Can Business Learn from Nonprofit Organizations about Inspiring Customers?

Customer Care = Cash!

In Challenging Times, Service Matters Most

The Employee-Customer Connection

Engaging the Customer: Delivering a Superior Customer Experience

More Myths About Multicultural Customers

Myths About Multicultural Customers

Do You Provide World-Class Service?

Are You Relevant …To Women?

I Want to Buy Some Shoes

Beware the Fallout of Bad Customer Service

The Big Lie: Customers Want Service

Meet Your Customers

Customer Service in the Web 2.0 World

Essential Elements of Internal Customer Service

Free for the Giving: The Best Things in Service Situations are Often Free

Customer Service from the Inside Out

Service Recovery: The Art of Damage Control

When Good Customer Service Rules Go Bad

Your Clients Aren’t as Loyal as They Used To Be

How Have Your Customers Changed In The Last Five Years?

Stop Satisfying Your Customers: Go Beyond Their Expectations

The Company Welcome Mat: Keep Customers Knocking on Your Door

Sustaining Exceptional Service

Are You Turning Raving Fans into Roving Fans?

What Your Customers Really Want: Seven Qualities of Customer Care

What Does it Take to be a Top Client Services Specialist Today?

Calming “Customonsters” and Other High-Maintenance Clients

Stop Ignoring Your Customer: Six Techniques to Building Customer Rapport

Twenty-One Ways to Great Customer Service

Anything for a Sale

Exceptional Customer Service is No Longer Optional

The Cardinal Rules of Customer Service

Clients for Life: How to Create Win-Win Partnerships with Customers

Customers for Life!

Service Standards are the Key to Becoming Like the Businesses You Love

Be Distinct or Become Extinct: Differentiate Your Company

Let’s Get Personal

Making a Great Impression on the Phone

At Your Service: Gaining the Competitive Edge

Take Me to the Moon: It’s What Your Customers Want

Where Do We Get Started? – The Quick Hits Are Under Your Nose!

The Economics of Customer Relationships

Create a Great Customer Experience

Dramatic or Incremental Customer Experiences?: Change the Rules

Delighting Customers One Clip at a Time

Collaborative Versus Competitive Customer Relationships

Perfecting the Art of Problem Resolution

The Biggest Enemy of Customer Strategies

Jumping Through Hoops: Train Your Customers To Think Of You First!

You Made a Mistake…Now I am a Fan!

Stop Taking Your Customers To Lunch

Put the Customer Back into Customer Service

The Myth of Self-Service

Customer Since 1978

Customer Service is a Strategy, Not a Slogan

Providing Quality Service

An Eye For Customer Service

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