Selected Articles for Subscribers of Connections Magazine

Connections Magazine, recommends these MyArticleArchive.com articles.  Although possessing a more general appeal and wider application, they are chosen for their specific relevance to running a call center, teleservice agency, or telephone answering service.

September 2008 Selections:

Life is a Circus: How to Juggle Your Life and Keep it in Balance

Making the Right Small Changes Can Inspire Passionate Performance

Overcome the Four Barriers of Change

The Seven Sins of Strategy

Guarantee Your Sales ROI: Drive Your Numbers Up in Any Economic Climate

The Road to Telecommuting

July/August 2008 Selections:

Relationship Marketing Can Help Your Business During Bad Economic Times

The Dos and Don’ts of Strategic Planning

If You Live By Price - You Will Die By Price

Turning Obstacles Into Opportunities

The Thief of Time: Complexity

Six Reasons Why Face-to-Face Trumps Mass Marketing

June 2008 Selections:

Why Change Is So Hard - And What Leaders Can Do About It

The Real Reasons Employees Leave, and How to Keep the Best

It’s Not What You Make That Counts – It’s What You Keep!

Internationalize Your Business: Work with Clients Without Leaving the U.S.

Common Sales Objections and How to Handle Them

More Myths About Multicultural Customers

May 2008 Selections:

‘Til Death Do Us Part: How To Survive as a Couple in Business

Don’t Just Survive - Dominate in a Recession

The Seven Failures of Business Growth

The Great Escape:  Developing an Exit Strategy

Recession Survival Guide for Businesses

Solve Generational Conflict in the Workplace

April 2008 Selections:

Myths About Multicultural Customers

Make Change Stick

How to Get Older and Younger People to Work Together

Bring Trust and Loyalty Back to the Workplace

When Gen-X is in Charge: Harness the Younger Leadership Style

Simple & Easy Media Tips to Getting and Giving Interviews

March 2008 Selections:

Avoid Hiring the Evil Twin: Six Strategies to Hire Right the First Time

Seven Strategies to Prevent Identity Theft

Six Business Trends Every Salesperson Must Know

Toss Out Some Humor to Lighten the Work Load

Five Simple Steps to Build a Winning Corporate Culture

January 2008 Selections:

Five Steps to Build Credibility: Shed the Superman Cape

Successfully Lead Through Major Organizational Change

The Big Lie: Customers Want Service

Beware the Fallout of Bad Customer Service

The Value of Mentors

What Every Sales Person Could Learn From the Yankees

December 2007 Selections:

Meet Your Customers

The Secret to Overcoming the Price Objection

Be on Your Best Holiday Behavior

Seven Service Behaviors to Boost Your Bottom Line

Death by Assumption: Why Great Planning Strategies Fail

Communicating Change Management: Change Is The Same As It Always Was

November 2007 Selections:

Why People Fail to Achieve Their Goals

How to Lead Your Staff Through Difficult Times

Smile, Laugh, Connect: The Key to Increased Morale

Customer Service from the Inside Out

A Sense Of Urgency

Perfecting the Art of Silence in Negotiating

October 2007 Selections:

E-Mail Protocol

Hire Employees Who Will Stay Longer, Complain Less, and Produce More

The New Rules for a Diverse Workplace

Do Your Meetings Sabotage Your Profits?

Unlocking the “Employer of Choice” Dilemma: Six Keys to Success

Why Good Employees Leave – And how to Retain More of Them

September 2007 Selections:

Are You Making a Sale or Making a Client for the Long Haul?

Retention: Your Most Important Competitive Edge

Overcome a Talent Shortage: Create a Gen-X Friendly Workplace

Your Clients Aren’t as Loyal as They Used To Be

Why Most Diversity Initiatives Fail

How Have Your Customers Changed In The Last Five Years?

July/August 2007 Selections:

Avoid Butting Heads with Customers: Eliminate Price Concerns

Work Less, Produce More: 5 Steps to Delegating with Authority

Don’t Manage Time, Invest it in People

Get Your Customers to Sell For You

Motivating the Unmotivated

Sustaining Exceptional Service

June 2007 Selections:

Business Triage

Empower Your Employees to Make Smart Decisions

Maintain Your Professional Image While Selling Your Services

Embrace Mistakes So Your Organization Can Thrive

Are You Turning Raving Fans into Roving Fans?

Getting Others To Take Ownership

May 2007 Selections:

The Five Cs of Team Success

Panic Attacks in the Workplace: Recognizing the Signs

Harness the Power of Your Company’s Most Important Asset: The Receptionist

The Golden Prospect: Identify Prospects That Will Buy Sooner Than Others

The Art of Persuasion: Get the Edge You Need to Reach Your Goals

CSI: The Employee Retention Mystery

April 2007 Selections:

A Dozen Ways to Screw up Sales Meetings – and How to Fix Them

Good News About Cold Calls!

Calming “Customonsters” and Other High-Maintenance Clients

Seven Stress-Busting Strategies for Busy Workdays

Stop Ignoring Your Customer: Six Techniques to Building Customer Rapport

How to Make Tax Time Less Taxing

March 2007 Selections:

How Does Image Affect Your Bottom Line?

Seven Keys to an Effective and Profitable Website

Land that Government Contract: Tips for Presenting to the Federal Government

Positive Workplace Politics with Colleagues

Maintain Control: Keeping Conflict to a Minimum

Improve Your Business with Lessons from Reality TV

January 2007 Selections:

Why Family Business Succession Plans Fail: Planning Strategies That Work

Talent Shortage? How to Win With What You’ve Got

Advertising’s Compound Interest

Stopping the Revolving Door: How to Hire and Retain Top Talent

The Five Destructive Behaviors That Can Ruin Your Business

Turn Yourself Into a Star Performer: Tips on Cultivating Confidence

December 2006 Selections:

Tips on Making Change Happen in the Workplace

Eliminating Expressions of Unexamined Bias

Who Are We and Where Are We Going? 

Protect Knowledge from Walking Out the Door

Giving Good Feedback

Voicemail Etiquette 101: Tips for Managing Your Messages

Make It Easy for Customers to do Business With You

November 2006 Selections:

Hate Firing People? Then Hire Them Instead

Office Gift Giving: What's on Your Gift List?

Sales Training Fails for a Reason

Don't Let On-the-Job Stress Lead to Burnout

Calling On High Status Prospects

Motivating a Multigenerational Workforce

October 2006 Selections:

I Need a Lower Price!

Top 10 Sales Urban Myths

Does Your Company Culture Drive Away Your Best Workers?

Six Powerful Prospecting Tips

Closing Sales or Closing Relationships?

Tell Us Another One: Successful Leadership Through Storytelling

September 2006 Selections:

If You’re in Sales…Stop Selling!

Three, Two, One, Zero! Countdown to a Zero Injury Workplace

Turn Your Marketing Pieces into Marketing Masterpieces

The Root Causes of Poor Communication

July/August 2006 Selections:

Tips on Reducing Stress at Work

Enhance Your Business with Instant Messaging

Role Playing Tips To Increase Your Sales Success!

Tapping Web Self-service’s Potential

June 2006 Selections:

Not If, But When: Preparing Your Business for the Avian Flu Pandemic

The Big Boomer Exodus: How to Respond to the Loss of Experienced Talent

Uncover More Opportunity: Ask Great Questions

Memory Slips That Can Cost You Sales

Global Outsourcing: The Difficulties of Getting It Done