Peter
DeHaan's
Articles
 Peter DeHaan is
publisher of
Connections Magazine (for Teleservice call centers) and
AnswerStat
magazine (for hospital and medical related call centers). He also
specializes in custom publishing and Internet publishing. Read his blog at
http://blog.peterdehaan.com and contact him at Peter@PeterDeHaan.com.
Your
Company's Future May Be Online
A
$175 Oil Change
An
Eye For Customer Service
Anything for a Sale
The
Art of Delegation
Beam
Me Up Scotty
Check
Your Email
Counting
Chickens
Customer
Service is a Strategy, Not a Slogan
Customer
Since 1978
A
Different Perspective on Health Insurance
The Future is Now: Learning from
Netflix
How
Can I Get More Sales
How
to Churn Employees
Howdy Pardner!
The Secret to Successful Joint Ventures and Strategic Partnerships
I Want
to Buy Some Shoes
I’m
Busy
The
Impending “Do Not Market” Threat
It's
All Virtual
It's
Nothing to Sneeze About
It’s
Time to Give
It’s
Your Move
Learning
from History
Let’s
Get Personal
Let’s
Watch a Movie
A
Little Help From My Friends
A
Matter of Perspective
My
Career in Broadcasting
The
Myth of Self-Service
The Net Results
The
Only Constant is Change
The Opportunity
to Change
The Perfect Answer
Peter’s
Law of Reciprocity
The
Power of a Compliment
Providing
Quality Service
The
Pursuit of Perfection
Put
the Customer Back into Customer Service
The
Ripple Effect
Shoot
the Puck
The
Threat of “Do-Not-Mail”
The
Truth About College
The Truth About Interactive Voice
Response (IVR)
Under
the Influence
Watch
Your Attitude
We're
on a Mission
What
I Learned on My Summer Vacation
When
Shall I Check Back With You?
Why Area
Codes Change
A
Word is a Powerful Thing
The
Write Stuff |
