Peter DeHaan's Articles

Peter DeHaan is publisher of Connections Magazine (for Teleservice call centers) and AnswerStat magazine (for hospital and medical related call centers) and specializes in custom publishing and Internet publishing.  Contact Peter at Peter@PeterDeHaan.com or visit www.PeterDeHaan.com.

A $175 Oil Change

An Eye For Customer Service

Anything for a Sale

The Art of Delegation

Beam Me Up Scotty

Check Your Email

Counting Chickens

Customer Service is a Strategy, Not a Slogan

Customer Since 1978

A Different Perspective on Health Insurance

The Future is Now: Learning from Netflix

How Can I Get More Sales

How to Churn Employees

I Want to Buy Some Shoes

I’m Busy

The Impending “Do Not Market” Threat

It's All Virtual

It's Nothing to Sneeze About

It’s Time to Give

It’s Your Move

Learning from History

Let’s Get Personal

Let’s Watch a Movie

A Little Help From My Friends

A Matter of Perspective

My Career in Broadcasting

The Myth of Self-Service

The Net Results

The Only Constant is Change

The Perfect Answer

Peter’s Law of Reciprocity

The Power of a Compliment

Providing Quality Service

The Pursuit of Perfection

Put the Customer Back into Customer Service

The Ripple Effect

Shoot the Puck

The Truth About College

The Truth About Interactive Voice Response (IVR)

Under the Influence

Watch Your Attitude

We're on a Mission

What I Learned on My Summer Vacation

When Shall I Check Back With You?

Why Area Codes Change

A Word is a Powerful Thing

The Write Stuff

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