Laurie Brown's Articles

Laurie Brown is an international speaker, trainer and consultant who works to help people improve their sales, service and presentation skills. She is the author of The Teleprompter Manual, for Executives, Politicians, Broadcasters and Speakers.

Laurie can be contacted through www.thedifference.net, 877-999-3433, or lauriebrown@thedifference.net.

Creating a Personal Brand

Customer Service from the Inside Out

Exceptional Customer Service is No Longer Optional

Make It Easy for Customers to do Business With You

Making Engaging and Dynamic Presentations

Stop Ignoring Your Customer: Six Techniques to Building Customer Rapport

Stop Satisfying Your Customers: Go Beyond Their Expectations

You Made a Mistake…Now I am a Fan!

What Your Customers Really Want: Seven Qualities of Customer Care

When Good Customer Service Rules Go Bad