Diane Bernebaum's Articles

Diane Bernebaum is Senior Vice President of Communico Ltd., a customer service training and consulting company based in Westport, CT.

She is also co-author of the book, How To Talk To Customers: Create a Great Impression Every Time with MAGIC, published by Jossey-Bass.

Are You Turning Raving Fans into Roving Fans?

Dealing with Difficult People

Soft Selling Yields Hard Profits in Contact Centers