Selected Articles for Subscribers of
AnswerStat
magazine

AnswerStat magazine, recommends these MyArticleArchive.com articles.  Although possessing a general appeal and wide application, they are chosen for their specific relevance to running a hospital or medical related call center, telephone triage operation, and medical answering service.

August 2008 Selections:

Overcome the Four Barriers of Change

Communication, Communication, Communication: The Key to Success

The Road to Telecommuting

The Inflated Cost of Healthcare: Identifying the Cause; Providing a Solution

Surviving the Mass Exodus of Boomers in the Workplace

Why Change Is So Hard - And What Leaders Can Do About It

 

June 2008 Selections:

Get Ready for Gen Y

Need a Memory Boost? Upgrade Your Brainpower

Lead Through Listening

Balance is an Overrated Pipe Dream

Solve Generational Conflict in the Workplace

 

April 2008 Selections:

How to Get Older and Younger People to Work Together

Empower Your People and Become a Better Leader

Motivating Staff Members Using Everyday Symbols

Seven Strategies to Prevent Identity Theft

Five Shocking Facts on Fats to Transform You from Flab to Fab

 

February 2008 Selections:

The Boss’s Guide to a Better, Simpler, and More Productive Year

The Big Lie: Customers Want Service

The Value of Mentors

Death by Assumption: Why Great Planning Strategies Fail

Seven Service Behaviors to Boost Your Bottom Line

 

December 2007 Selections:

Align Leadership Decisions with Your Values

Customer Service in the Web 2.0

Free for the Giving: The Best Things in Service Situations are Often Free

Customer Service from the Inside Out

How to Lead Your Staff Through Difficult Times

 

October 2007 Selections:

Your Clients Aren’t as Loyal as They Used To Be

Retention: Your Most Important Competitive Edge

Reversing the Downward Spiral: Aging Myths & Age-Defying Secrets

Happy’ Holidays? Not When Employees Are Grieving

Women Helping Women: How Mentoring Can Help Your Business

 

August 2007 Selections:

A Different Perspective on Health Insurance

Sustaining Exceptional Service

Solutions to the Seven Most Common Sleep Myths

Appreciate Your Employees Every Day:  Have a Happier, More Productive Staff

Don’t Manage Time, Invest it in People

 

June 2007 Selections:

Post Traumatic Stress: What to Watch For!

Lead From the Middle: How to Impact Results Regardless of Title

Retain Your Best Workers: How to Recognize the Stars in Your Organization

Business Continuity & Disaster Recovery

The Personality Divide: Getting Better Results with Different Types of People

 

April 2007 Selections:

Panic Attacks in the Workplace: Recognizing the Signs

The Five Cs of Team Success

Seven Stress-Busting Strategies for Busy Workdays

Coaching Techniques That Inspire Your People to Improve

Crisis Tips For Loved Ones

 

February 2007 Selections:

Giving Good Feedback

What is Casual Friday?  How to Look Like You Mean ‘Business’

Getting Your Budget Approved: How to Handle a Tough Q & A Session

Multi-Tasking: Slow Down to Speed Up

Voicemail Etiquette 101: Tips for Managing Your Messages

 

December 2006 Selections:

Building Rapport with Callers

Make It Easy for Customers to do Business With You

How to Churn Employees

The Ageless Mind: How to Stay Sharp No Matter What Your Age

 

October 2006 Selections:

Are You Finished Before You Start?

Desk Tai Chi: Reduce Your Workday Stress Without Leaving Your Office

Managing Sudden Loss In The Workplace

Workplace Depression Affects Improve Morale, Productivity and Effectiveness

 

August 2006 Selections:

Questions to Ask Your Hospital Before Disaster Strikes

Learn to Love Your Job: 7½ Secrets for Living a Life you Love

It’s Not All About Me! Seven Key Strategies for Thriving in the Corporate World

Learning to Lead: Five Steps to Pain-free, Productive Meetings

 

June 2006 Selections:

Avoiding Common Managerial Communication Pitfalls

Captive Customers - Reality or Fiction?

How to Hire the Right Talent

Not If, But When: Preparing Your Business for the Avian Flu Pandemic

 

April 2006 Selections:

Keeping Your Edge Beyond 45

Untangling Wireless Expenses

How to Make Changes at Work, Work for You

 

February 2006 Selections:

A Different Perspective on Health Insurance

In Times of Stress

Manage Anyone: Motivation and Communication to Get the Job Done

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