Selected Articles for Subscribers of
AnswerStat magazine
AnswerStat
magazine, recommends these MyArticleArchive.com articles.
Although possessing a general appeal and wide
application, they are chosen for their specific relevance to running a
hospital or medical related call center, telephone triage operation, and
medical answering service.
August 2008 Selections:
Overcome the Four
Barriers of Change
Communication,
Communication, Communication: The Key to Success
The Road to
Telecommuting
The Inflated Cost of
Healthcare: Identifying the Cause; Providing a Solution
Surviving the Mass
Exodus of Boomers in the Workplace
Why Change Is So
Hard - And What Leaders Can Do About It
June 2008 Selections:
Get Ready for Gen Y
Need a Memory Boost?
Upgrade Your Brainpower
Lead Through
Listening
Balance is an
Overrated Pipe Dream
Solve Generational
Conflict in the Workplace
April 2008 Selections:
How to Get Older and
Younger People to Work Together
Empower Your People and Become a Better
Leader
Motivating Staff
Members Using Everyday Symbols
Seven Strategies to
Prevent Identity Theft
Five Shocking Facts
on Fats to Transform You from Flab to Fab
February 2008 Selections:
The Boss’s Guide to
a Better, Simpler, and More Productive Year
The Big Lie:
Customers Want Service
The Value of Mentors
Death by Assumption:
Why Great Planning Strategies Fail
Seven Service Behaviors to Boost Your Bottom
Line
December 2007 Selections:
Align Leadership
Decisions with Your Values
Customer Service in
the Web 2.0
Free for the Giving:
The Best Things in Service Situations are Often Free
Customer Service from the Inside Out
How to Lead Your
Staff Through Difficult Times
October 2007 Selections:
Your Clients Aren’t
as Loyal as They Used To Be
Retention: Your Most
Important Competitive Edge
Reversing the
Downward Spiral: Aging Myths & Age-Defying Secrets
‘Happy’
Holidays? Not When Employees Are Grieving
Women Helping Women:
How Mentoring Can Help Your Business
August 2007 Selections:
A
Different Perspective on Health Insurance
Sustaining Exceptional Service
Solutions to the
Seven Most Common Sleep Myths
Appreciate Your Employees Every Day: Have a
Happier, More Productive Staff
Don’t Manage
Time, Invest it in People
June 2007 Selections:
Post Traumatic Stress: What to Watch For!
Lead From the
Middle: How to Impact Results Regardless of Title
Retain Your Best
Workers: How to Recognize the Stars in Your Organization
Business Continuity
& Disaster Recovery
The Personality
Divide: Getting Better Results with Different Types of People
April
2007 Selections:
Panic Attacks in the
Workplace: Recognizing the Signs
The Five Cs of Team
Success
Seven Stress-Busting Strategies for Busy Workdays
Coaching Techniques
That Inspire Your People to Improve
Crisis Tips For
Loved Ones
February
2007 Selections:
Giving Good Feedback
What
is Casual Friday? How to Look Like You Mean ‘Business’
Getting
Your Budget Approved: How to Handle a Tough Q & A Session
Multi-Tasking: Slow
Down to Speed Up
Voicemail Etiquette 101: Tips for Managing Your Messages
December
2006 Selections:
Building
Rapport with Callers
Make It Easy for Customers to do Business With
You
How to
Churn Employees
The
Ageless Mind: How to Stay Sharp No Matter What Your Age
October
2006 Selections:
Are
You Finished Before You Start?
Desk
Tai Chi: Reduce Your Workday Stress Without Leaving Your Office
Managing
Sudden Loss In The Workplace
Workplace Depression Affects Improve Morale, Productivity and
Effectiveness
August
2006 Selections:
Questions
to Ask Your Hospital Before Disaster Strikes
Learn
to Love Your Job: 7½ Secrets for Living a Life you Love
It’s
Not All About Me! Seven Key Strategies for Thriving in the Corporate
World
Learning
to Lead: Five Steps to Pain-free, Productive Meetings
June
2006 Selections:
Avoiding
Common Managerial Communication Pitfalls
Captive
Customers - Reality or Fiction?
How
to Hire the Right Talent
Not
If, But When: Preparing Your Business for the Avian Flu Pandemic
April
2006 Selections:
Keeping
Your Edge Beyond 45
Untangling
Wireless Expenses
How
to Make Changes at Work, Work for You
February
2006 Selections:
A
Different Perspective on Health Insurance
In
Times of Stress
Manage
Anyone: Motivation and Communication to Get the Job Done
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